By purchasing a VIP service package , you will receive the following benefits:
- Priority consideration of technical support issues.
- Priority in considering wishes for new program functionality.
- Learning how to work with LanAgent of the new security officers
- Personal notice about new versions, new products and other updates, assistance in their implementation.
Now let's talk about these advantages in more detail:
- Priority consideration of technical support issues.
Customer care is our top priority. That is why you can always count on free technical support for our software products throughout the entire period of their use. At the same time, the free support guaranteed response time when requesting an e-mail from our technical support service on business days is 72 hours. The average response time during working hours is less than 6 hours.
The requests of our VIP customers are considered first of all, therefore the VIP service package will guarantee that you will receive a solution to your issue as quickly as possible. If necessary, we will connect to configure and troubleshoot via remote access programs (such as TeamViewer or AnyDesc).
- Priority in considering wishes for new program functionality.
Information technology is constantly evolving, some technologies are emerging, others are becoming obsolete. Our products are also constantly improving - new features appear, existing ones expand. No matter how we like to make our products better every day in all directions, the resources of any organization are limited. Therefore, first of all, we include in the new versions of the programs the most popular functions, as well as those functions and improvements, requests for which were received from our VIP customers.
- Learning how to work with LanAgent of the new security officers
We will assist in introducing new employees who will use the program. This will give you the opportunity to quickly resume using the program, and therefore again gain control over everything that happens on the computers in the company, even when dismissing a specialist who supervised this work earlier.
- Personal notice about new versions, new products and other updates, assistance in their implementation.
You will be the first to know about all the new features, and we will help to install them.
Becoming our VIP customer is very easy - just get a VIP package! Its annual cost is 25% of the license price (from $ 145). This is a reasonable investment in your convenience!
Email us to receive a VIP package.
